Products differ from batch to batch, not all products will be the exact same when back in stock*
We make it super easy to order from us!
- Start by filling out our simple registration form here
- Browse our premium selection from CO’s top producers here and add items to your cart
- Check out and pay using Bitcoins or Interac e-Transfer
- You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days Depending on your state. You can check your order status here
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
All orders come with a tracking link.
For small changes please email firstname.lastname@example.org and our supervisors will assist you. For major changes to the order, please disregard the existing order and place a new one. If payment has been sent and accepted before cancellation no changes can be made.
All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.
For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.
We offer discreet shipping with packages arriving in nondescript boxes with no markers of what is inside. Also, all products are double vacuumed sealed to ensure the package is smell proof.
Orders paid before 11:00AM (PST) will ship the same business day. Any orders paid for after 11:00AM (PST) will be shipped the following business day (excluding weekends & holidays)
For payments sent prior to our 11:00AM cut-off, tracking numbers will be sent by 6:00PM (PST). If you missed our cut-off, tracking numbers will be sent by 6:00PM(PST) the following business day (in some cases, tracking may be in your spam folder).
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any lost packages delivered to the wrong address due to customer negligence. We cannot ship packages to the correct address until we receive the package back and Re-Shipment fees will be $20 per parcel.
Packages are not considered lost/stolen until the delivery service confirms it is missing which can take approximately 5-7 business days.
Packages shipped to P.O Boxes will only be covered up to $100. Remote areas which only have P.O Boxes as a recipient address is at higher risk for seized/lost packages
*Replacement Packages if lost/stolen a second time do not get replaced*
Please provide the following details when contacting us:
- The order number
- The name of the defective product
- Details outlining the issue
If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!
Please note that we only issue refunds in the form of points (store credit). Our team may deny claims that are not supported by a video demonstrating the problem.
PAYMENTS AND FEES
We accept Cash App, Zelle and Apple Pay. We will send you an invoice by email or phone # once you place an order. All of the payment information that you require to make Payment will be found on your invoice. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.
No. We do not include tax with our orders.
For any order over $170 (after discounts), the shipping is free. We ship our orders via UPS, USPS FedEx and DHL, and we provide a tracking number to you by email once the order has shipped.
Bitcoin is a virtual currency that helps facilitate other payment transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.
Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.
SHIPPING AND HANDLING
We use UPS, USPS, FedEx and DHL which typically has a delivery date of 3-5 business days to major cities (depends on the location), with some packages up to 5+ business days if located far from major cities ! If you’re located a bit further away, we kindly ask for your patience!
Insurance cannot be added to the replacement package or credit reimbursement. If you wish to send payment for extra items within an order, insurance can be applied to the excess cost.
*Please note that Insured Shipping is only offered as a paid add-on to your order before the order has been shipped out and is not available for customers out of the United States.*
- The postal worker delivered the package to the wrong mailbox
- The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.
Any order over $300 dollars is sent with a ‘Signature Required.” If you don’t want this option, please leave a note with your order indicating “No Signature required”. Please note that Insured orders have a signature requirement which cannot be waived.
This is likely a minor processing error on Shipping Carriers end, and it should correct itself within 1-2 business days. If your package remains in the same location for more than 2 business days, please contact our Customer Support via live chat or email for assistance.
In many cases the tracking isn’t updated due to a missing scan, which is a common occurrence for Shipping Companies. If your tracker is not updating, and the package is not delivered within 5 business days of shipment, please contact us and we will do a trace with the Shipping Company.
- Wrong address provided by the customer (including typos or auto-correct errors)
- Customer change of address / residence
- Theft after delivery
- Package being rejected upon delivery (by doorman or other)