Products differ from batch to batch, not all products will be the exact same when back in stock*
Ordering is quick and easy.
- Click Register and create an account with us on the top right corner
- Locate the Products page
- Choose a product, choose your quantity and “Add to cart”
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “PROCEED TO CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Choose “PLACE ORDER” when you are done
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- Send your E-Transfer and congratulations! You’ve placed your order.
- Allow us 24 hours to process your order and expect delivery in 2-3 business days.
All orders that have been paid for cannot be cancelled. If an order has been placed and payment has not been sent, our system will automatically cancel this within 72 hours.
For small changes please email firstname.lastname@example.org and our supervisors will assist you. For major changes to the order, please disregard the existing order and place a new one. If payment has been sent and accepted before cancellation no changes can be made.
All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.
For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.
We offer discreet shipping with packages arriving in nondescript boxes with no markers of what is inside. Also, all products are double vacuumed sealed to ensure the package is smell proof.
Orders paid before 11:00AM (PST) will ship the same business day. Any orders paid for after 11:00AM (PST) will be shipped the following business day (excluding weekends & holidays)
For payments sent prior to our 11:00AM cut-off, tracking numbers will be sent by 6:00PM (PST). If you missed our cut-off, tracking numbers will be sent by 6:00PM(PST) the following business day (in some cases, tracking may be in your spam folder).
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any lost packages delivered to the wrong address due to customer negligence. We cannot ship packages to the correct address until we receive the package back and Re-Shipment fees will be $20 per parcel.
Packages are not considered lost/stolen until the delivery service confirms it is missing which can take approximately 5-7 business days.
Packages shipped to P.O Boxes will only be covered up to $100. Remote areas which only have P.O Boxes as a recipient address is at higher risk for seized/lost packages
*Replacement Packages if lost/stolen a second time do not get replaced*